We bought the software eighteen months ago and half the business still works off spreadsheets.
Implementation is a change problem wearing a technology costume. We specify what the business actually needs, hold the vendor to the contract, and stay until it is being used.
Dinmore Bell runs the client side of a systems purchase: specifying what the business needs, running selection, negotiating the contract and service levels, and managing delivery to landing. Technical build and integration are delivered by specialist implementation partners, procured and managed by Dinmore Bell against the contract.
How we own it
Specify before you buy
What the process is now, what it should be, and what the system must do. Written down before a demo is booked.
Hold the vendor
Statement of work, acceptance criteria, milestones tied to payment, and the data-migration obligations in writing.
Land it
Configuration signed off, data migrated and reconciled, people trained, and the old process switched off — which is the step everyone skips.
Where specialists come in
Technical build and integration work is delivered by specialist implementation partners, procured and managed by us against the contract.
Related results
All results →Sectors we run this for
Related insights
All insights →Where nine per cent of your revenue goes
Contract value rarely leaks in a single expensive event. It leaks quietly, through renewal dates nobody owns.
Your break clause is a deadline, not an option
Most break clauses fail on a condition nobody read, not on a decision anyone took.
- What does systems implementation mean here?
- Specifying what the business actually needs, running the selection, negotiating the contract and the service levels, and managing the delivery to landing. It is the client-side function most businesses lack when they buy software.
- Do you build the systems yourselves?
- No. Technical build and integration work is delivered by specialist implementation partners, procured and managed by us against the contract. We hold the vendor to what was agreed.
- Why involve a legal function in a software purchase?
- Because the failure is almost never technical. It is a specification nobody wrote down, a service level nobody negotiated, and an exit nobody thought about until they needed it.