Commercial Energy Dispute Resolved Following Ombudsman Determination

£30,000 credit secured following prolonged billing and enforcement dispute.

A recent matter involved a prolonged commercial dispute between a multi-site operator and a national energy supplier concerning disputed billing and enforcement pressure.

The issue related to historic account discrepancies and escalated into sustained correspondence, including formal recovery action and threat of further enforcement.

The financial exposure exceeded £30,000.

The Situation

• Extended dispute over commercial energy billing

• Ongoing recovery pressure and formal correspondence

• Significant financial liability at stake

• Operational distraction for leadership

The business had engaged repeatedly with the supplier over a number of months without satisfactory resolution.

Dinmore Bell Approach

Dinmore Bell’s leadership undertook a structured review of the contractual and billing position and implemented a formal escalation strategy.

This included:

• Detailed analysis of billing history and supplier correspondence

• Preparation of a structured evidential response

• Escalation through the formal complaints process

• Referral to the Energy Ombudsman

• Persistent engagement throughout adjudication

The objective was not confrontation, but clarity and resolution based on documented position.

Outcome

Following Ombudsman review, the complaint was upheld.

The determination resulted in:

• A £30,000 credit applied to the account

• Removal of disputed liability

• Formal resolution of the matter

Why This Matters

Commercial disputes with large suppliers frequently persist due to imbalance in time, resource and escalation capability.

Dinmore Bell exists to take ownership of complex commercial situations, ensuring businesses are not pressured into accepting incorrect liability due to fatigue or imbalance of leverage.

For further information regarding commercial dispute management, contact Dinmore Bell.